Terms of service.
Lens Lab LLC

1. Acceptance of Terms

By accessing or using the services provided by Lens Lab LLC ("Agency," "we," "us," or "our"), you ("Client" or "User") agree to comply with and be bound by these Terms of Service ("ToS"). If you do not agree, you may not use our services.

2. Services Provided

Lens Lab LLC offers:

  • Professional social media content and video production

  • Social media strategy and management

  • Paid advertising and ad management

  • CRM and landing page setup

All services are provided under the terms outlined in these ToS and any separate agreement between the Agency and the Client.

3. Payments & Fees

  • All payments must be made in accordance with the agreed-upon schedule.

  • Late Payments: Services will be suspended if payments are not received within 7 days of the invoice date.

  • Retainer-Based Work: Cancellations of retainer-based services are subject to a cancellation fee.

  • Refunds: Refunds will only be issued if no deliverables have been provided.

4. Ownership & Usage Rights

  • Lens Lab LLC retains ownership of all content produced unless otherwise agreed upon.

  • Clients may only use the content within the agreed scope unless they purchase full rights.

  • Misuse or unauthorized re-editing of content is strictly prohibited and may result in termination of services or legal action. 

5. Termination of Services

  • Either party may terminate the agreement with 30 days’ written notice.

  • The Agency reserves the right to immediately terminate services if:

    • The Client fails to pay invoices within 14 days of the due date.

    • The Client engages in inappropriate, disruptive, or abusive behavior toward the Agency or its representatives.

    • The Client’s actions impair the Agency’s ability to perform services effectively.

  • Upon termination, the Client must pay any outstanding fees immediately.

6. Liability & Disclaimers

  • Lens Lab LLC is not liable for fluctuations or losses in social media growth, engagement, or ad performance.

  • The Client is responsible for providing accurate materials and information required for services.

  • The Agency is not liable for delays caused by the Client’s failure to provide necessary assets or approvals.

7. Confidentiality

  • Both parties agree to maintain the confidentiality of proprietary or sensitive information shared during the service period.

  • The Agency may use proof of campaign results in its marketing materials, unless otherwise agreed upon.

  • Some meetings and calls may be recorded for training and quality assurance purposes.

8. Modifications to Services & Terms

  • Changes to the scope of services must be mutually agreed upon in writing.

  • Lens Lab LLC reserves the right to update these Terms of Service at any time. Clients will be notified of significant changes.

9. Governing Law

These Terms of Service are governed by the laws of the State of Virginia, and any disputes shall be resolved in the Richmond Circuit Court.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions, please contact us at contact@lenslabllc.com.